KEY TERMS – CHAPTER 13

organizational change                        Any alteration of people, structure, or technology in

                                                            an organization.

change agent                                      Someone who acts as a catalyst and assumes the responsibility for managing the change process.

organizational development (OD)     Techniques or programs to change people and the nature and quality of interpersonal work relationships.

stress                                                  The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. 

creativity                                            The ability to combine ideas in a unique way or to make unusual associations between ideas.

innovation                                           Taking creative ideas and turning them into useful products or work methods.

idea champion                                    Individuals who actively and enthusiastically                                                                   support new ideas, build support, overcome                                                                              resistance, and ensure that innovations are                                                                                implemented.